Being Small during Cov19
Posted on April 14 2020
Our Practical COVID-19 Approach
We are updating this message regularly to ensure you have the latest information about how COVID-19 is affecting our service to you.
As the impact of the pandemic continues to impact all areas of the country, CapeLilly is taking a practical approach at this unusual time, using sound judgment, common sense and of course CDC guidelines to protect ourselves and others. We closely follow traditional FDA guidelines to soap making including using masks, gloves, eye protection and hairnets which closely follow the COVID-19 recommendations. Being a small Made in America maker, we can closely control the studio environment and are using one primary soap maker at this time. Shipping and packaging are completed in the same controlled studio with strict adherence to practical prevention. We practice intensive and often cleaning routines and washing. Containers are of course sanitized before use, packaging is stored safely and prepared packages are sprayed with an aerosol sanitized before leaving our shop. We are exclusively shipping USPS.
Expanded On line Chat hours.
We are taking advantage of Lilly's "college from home" and have adjusted our available "On line chat hours" to 9 am -9 pm eastern time.
How often can you contact a company and speak to someone who actually makes the product you are buying? Contact us through the Chat icon on the bottom right of any CapeLilly.com website page. Feel free to ask about the best products for your skin type, our ingredients, how to's or even just to check-in.
If you have questions during off times, please use the contact us page to send us an email and we will get back to you the very next day.
Shipping and Inventory
As of 4/14 we are caught up and able to ship most orders within 48 hours. Some products may experience a temporary out of stock which will be marked on the product page. If this happens, we apologize and are working hard to align production to demand for all products. We are shipping exclusively through USPS. Packages will be left at your door or in your mail box by your trusted postal carrier.
Made in America
We are proud to be an American made small; manufacturer. We are even more proud to be supporting American producers of sea salts, herbs, vegetables, oils and flowers important to the efficacy of our product line.
To support our US companies further we are sourcing Made in America containers and will be transitioning to these soon.
Doing what we do best.
Our products will help soothe your skin and offer the little luxury we could all use right now. The world remains in our prayers every day. We look forward to seeing our Market customers once again.
Stay Safe, Stay Well!
Mary and Lilly